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- If you are not happy with the response to your FOI request, you can submit a complaint to the organisation.
- You have the right to request information from certain government institutions including ministries in Ontario.
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- If an individual verbally asks you for information, for example during a medical appointment, you should ask them to put the request into writing and provide them with information about who to contact.
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Handling costly, vexatious, or improper requests
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The FOI team in the organisation you submit your request to will not tell other parts of the organisation who you are when dealing with your request. Where the cost of an FOI request would exceed £450, organisations may refuse the request. Where this applies, the organisation must let you know about the fee before completing the request. Before submitting an FOI request, it is worth checking whether the information you are looking for is already available on the organisation’s website. You have a right to request recorded information held by public authorities.
General public enquiries
The Directory of Institutions also lists and provides contact information for FOI coordinators for provincial and municipal public sector institutions covered under FIPPA and MFIPPA. If you have questions or need assistance with your FOI request, please contact the Freedom of Information and Privacy coordinator at the institution that holds the information. If you think that your personal information has been improperly collected, used, or disclosed by a public institution, you have the right to make a complaint to the IPC of Ontario. This includes appealing a decision if your request for information is denied. You have the right to appeal any decision about access to records (including fees) made by institutions that are covered under FIPPA. If any additional fees are required (for search-time, for example), the fees will be outlined in the decision.
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These requests must be in writing but may be submitted in any format such as email, letter, email, fax, text message, online form or on social media. If you are not happy with the response to your FOI request, you can submit a complaint to the organisation. FOI requests are free to make, although the organisation may charge a fee to cover the cost of photocopying or postage. Many public authorities publish lots of information online, which may be quicker to find than making a request. For information about requesting your personal data, see our guidance on subject access requests.
If your request is turned down
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- Given developing guidance around FOI requests and how to check for hidden data, it is good practice to undertake a review of past FOI responses.
- Online requests can be submitted for many institutions by completing the Access or Correction request form online.
- This guidance provides information about how requests can be made, responded to, and times when information may be withheld.
- Any relevant hard copy information about your services should inform people of how they can make FOI requests.
Personal data (information which identifies you) cannot be requested through a freedom of information act request. If an organisation does not provide you with the information you requested, you should first ask them to review their decision. An organisation can refuse your request for environmental information, if they think the cost of getting the information is too high. If this applies, an organisation must tell you why they cannot give you some or all of the information you requested. You can also request information about the personal data the council holds about you.
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